Terms & Conditions

GENERAL

These terms and conditions apply to the use of the www.mushroomlondon.com website. References to Mushroom London as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Mushroom London Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.mushroomlondon.com website, as well as for telephone or postal orders. These terms & conditions also cover emails or other promotional activity.

By placing an order, you agree to be bound by these terms and conditions. Please do contact us at tina@mushroomlondon.com if you have any queries relating to our terms and conditions.

Our details

Registered office

Mushroom London Limited
St John's Chambers
Love Street
Chester
CH1 1QN

Registered in England and Wales No. 8850371
Telephone number :  01380 724423

All calls will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

ORDERS

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

By placing an order through our website you are making an offer to Mushroom London Limited to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

All prices on our website, are shown and charged in pounds Sterling.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.

  • We are unable to authorise your payment.

  • If it is identified that there is a product description or pricing error.

  • If customers do not reach any order criteria outlined in the Terms & Conditions.

  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email and you will have 72 hours to respond. Failure to do so will result in your order being cancelled.

Mushroom London reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Mushroom London website.

When placing an order, you will be added to our email list. However, should you wish to not receive mailings, please inform us by emailing tina@mushroomlondon.com. You can remove yourself from the email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

PayPal Payments

Please note that you will be charged straight away for the whole value of the order. This is also the case of items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.

RETURNS POLICY

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging.   Please email us at tina@mushroomlondon to arrange a return.You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Mushroom London Limited.

We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached us. However, returns can take up to 21 days to be processed, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Mushroom London Limited.

Please make sure to read all care instructions of a product on the website and any disclaimer on product variation.

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement, an exchange or a refund.

REFUNDS/EXCHANGES

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse.

We will inspect the returned item and will notify you of your refund/replacement or exchange via email.

This is usually done within 5 working days of receiving your return into our Warehouse.

During busy periods, please allow up to 21 days for your return to be received and processed.

Refunds - Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.)

Exchanges - If you wish to return an item for an exchange and the exchanged item is of a lower value then a refund will be issued for the difference. If the exchanged item is of a higher value, then our Team will be in touch to take the additional payment required.

Exchanges are subject to availability.

PLEASE NOTE SALE ITEMS CANNOT BE RETURNED.

DELIVERIES

We use several different couriers for our deliveries depending on size, weight and number of parcels.

All delivery charges are subject to change depending on the delivery country, the size and the weight of your parcel. Our team will contact you before despatching your parcel should this be the case and we may ask you for additional delivery charges.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched to an incorrect address.

International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. Please contact us at tina@mushroomlondon.com for a quote.

Important information:

  • Please note that the courier will be selected depending on the size of your parcel/order.

  • All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

  • If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.

  • We will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.

  • Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

Direct Despatch Orders

Certain items are delivered directly to you from the supplier, and we will give you an estimated delivery time.

Please ensure you check the item carefully before signing for it as unfortunately we are not able to accept any item back where the damage has occurred in transit and is not reported at the time of the delivery.

Part shipment of an order

Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together.If the delay is longer than 48 hours your order will be part despatched.

The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.

The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Team will contact you before despatching your parcel should this be the case.

International deliveries

Some products are not available for international deliveries due to their size and/or weight.In exceptional circumstances, we may be able to give you a quote for international delivery. To obtain this quote, please email tina@mushroomlondon.com with all your billing details, delivery address, the product name and code you would like to order and the quantity.

Prices for overseas deliveries are weight and size dependent, so we reserve the right to contact you regarding an increase in the price to take additional payment if required.

Please note all deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.

For more information on your country’s import policy, please check with your local Customs office.

Collection from our Warehouse

Orders can be collected from our Warehouse near Devizes, Wiltshire, by prior agreement.

To arrange to collect your order from our Warehouse, please email us at tina@mushroomlondon.com

You will not be charged for delivery.

WEBSITE - PRODUCT PRICING AND DESCRIPTIONS

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

We take every care to ensure that the description and specification of our products on our website are correct. at the time of going to press. However, specifications and descriptions are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

CONTRACT CANCELLATION

If you wish to cancel your whole order and return it to us, you must let us know within 14 working days of receiving your parcel. Please email us at tina@mushroomlondon.com. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

This does not affect your statutory rights.

PRODUCT VARIATION

Please note some of our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.

PROMOTIONS

Please note that only one promotional offer can be used at any one time.

Promotional codes are not valid on Sale items, Clearance products, items from our Sale Room or on our Gift Vouchers.

CREDIT NOTE

Credit notes are created as and when a refund is not possible or you have specifically requested a credit note.

A credit note will be created instead of a refund if:

  • An item is returned outside our 28 days Return Policy

  • An item is returned not properly packaged and has been damaged in transit back to us

  • An item has been used and has some light marks/damages

DISCLAIMER

Mushroom London Limited does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Mushroom London Limited nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Mushroom London Limited or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the Mushroom London Limited website, the supply of the products or their use of resale by you).

We take great care to ensure that all information about our products, including prices on Mushroomlondon.com is up to date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete date, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

Mushroom London Limited make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.In addition, Mushroom London Limited cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Mushroom London Limited.

COPYRIGHT AND TRADEMARK

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Mushroom London Limited or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Mushroom London Limited site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Mushroom London Limited or for non-commercial purposes.

The complete liability of Mushroom London Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Mushroom London Limited will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Mushroom London Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Mushroom London Limited.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the UK and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the UK, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

SECURITY AND PRIVACY SECURITY

At Mushroom London Limited, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

PRIVACY POLICY

At Mushroom London Limited we take your privacy seriously. However, Internet technologies are rapidly evolving so these guidelines are subject to change.

We ask you to supply the following information during the ordering process:

  • name

  • mailing address

  • email address

  • password

  • telephone number

  • credit card details

  • we may ask for some demographic information for user profiling in aggregate form.

We use this information for the following purposes:

  • to send you the product that you have bought.

  • to send email or conventional mail to you, after you have purchased a product.

  • to text you with details about your order, or to call you (only) if we have a problem with your order.

  • to make it easier for you to shop next time you visit.

DATA COLLECTION AND PROTECTION

Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalogue, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We may also collect information from you through our catalogues or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number).

There are limited circumstances where we may share some of your data with others and they are as follows:

With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

COOKIES

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Mushroom London Limited website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Mushroom London Limited website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

DATA OVER THE INTERNET

We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behaviour and/or preferences. When Mushroom London allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

PRIVACY POLICY UPDATES

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically.